ROOCHANGE / SUPPORT
Help & support
Track an exchange
Paste your exchange ID or the tracking link you saved.
An exchange in progress?
ChangeNOW handles deposits, conversion, delivery and any verification or refund. Contact its support with your exchange ID and the deposit transaction hash. Never share your seed phrase or private keys.
Contact ChangeNOW support ↗Before sending
Check the exact asset, the sending network, the receiving network and any memo / tag. Once sent, a blockchain transaction cannot simply be undone. If a quote expires, get a new estimate before creating your exchange.
Before you exchange
Do I need an account or a wallet connection?
No RooChange account or wallet connection is needed. You send the deposit from your own wallet and receive funds at the address you provide.
Will identity verification be required?
ChangeNOW applies eligibility and AML/KYC rules. Verification is mandatory in some jurisdictions and may be requested in other cases. Check the provider’s current conditions before sending funds.
How long will it take?
Timing depends on network confirmations, the selected assets and provider checks. Any time shown with a quote is an estimate, not a delivery guarantee.
What if I choose the wrong network?
Do not send. Check the sending and receiving networks against your wallets before creating an exchange. If you have already sent funds, contact ChangeNOW support with your exchange ID. Recovery is not guaranteed.